Knowledgebase

  I want to cancel the sent mail.

Once you send a mail, the email will be delivered from our server to the destination server in...

  Is it possible to sort emails that have been filtered as spam by the junk email filter into folders?

You can specify the delivery destination folder by selecting [Deliver to Folder] in the email...

  Is the storage of Enterprise Plan unlimited?

Yes, the storage of our Enterprise plan is unlimited. However, there is a maximum limit of...

  Is there any limit on the number of files for each web hosting plan?

For all our Web Hosting plans, the file limit is 250,000 files/inodes per hosting.

 Backup file

1. Access cPanel directly through your Z.com account or here.* Kindly note that your account’s...

 Can I check the FTP connection log?

Unfortunately, we are unable to provide access to check on FTP connection log, as our web hosting...

 Can I check the email logs?

You can check on the delivery status of your mails in cPanel. 1. After logging into cPanel,...

 Can I check the operation logs of cPanel?

Unfortunately, as our web hosting services are shared servers, we do not provide access to the...

 Can I log in to cPanel with each user in Z.com?

You will only be enabled to log in to cPanel using the administrator user.

 Can I restore deleted emails?

Unfortunately, deleted emails cannot be restored. To check on the emails stored in your server,...

 Can I specify a file directory to back-up?

You cannot specify a file or directory, and you have two choices: *Full back-up You can...

 Can I specify the time for automatic backup?

Unfortunately, we do not have automatic backup available, so you have to do it manually from cPanel.

 Can I use a SSL obtained from another company?

Yes, that is possible.  To generate CSR for your SSL provider: Click on SSL/TLS in cPanel....

 How can I delete the added domain?

You can delete it from cPanel. After logging in to cPanel, click [Addon Domains] in the...

 Is there a spam mail filter?

Our cPanel comes with an anti-spam software called SpamAssassin, which provides spam mail...

 Restore a backup

1. Access cPanel directly through your Z.com account or here.* Kindly note that your account’s...

 Set up my email in Gmail

Gmail allows you to add your cPanel email account to Gmail webmail using the POP3 protocol, so...

 Set up my email in Outlook

Setting up your email in Outlook is a savvy and efficient way to streamline your email...

 What is SSH?

SSH (Secure Shell) is a function that enables remote control by logging into the server from the...

 What is the backup service?

With our backup service, you can download the site in full or partially in ZIP format and save it...

 What is the estimated time for the settings of mail forwarding to be reflected? How long does it actually take to forward the mail?

The forwarding settings you set in cPanel will be reflected in real time, and emails that are...

 What is the maximum file size per email?

The maximum size for both the sending and receiving of emails is 50MB per email, including...

 What is the retention period of backup data?

Since the backup will be downloaded to your PC or other local device, we do not have a retention...

 What is your name server information?

To use your domain with your Z.com web hosting, kindly set your nameservers to the following...

 xmlrpc.php - Client denied by the server configuration Error

Error Details:- Service Unavailable - Error Logs shows (Client denied by server...