Knowledgebase

  How much does domain transfer cost?

Domain transfer cost would depend on your domain. To check for the exact cost of your transfer,...

  How to transfer domains out of Z.com?

Kindly ensure that domain lock is turned off. Then, you may get your EPP Code and transfer your...

  I have no access to my current email in WHOIS. How do I change my email?

Kindly attempt to change your email via your Z.com account>>Domains>>Setting Icon on...

  Why is my domain not working (DNS_PROBE_FINISHED_NXDOMAIN)?

Kindly check if you have verified your domain via the email from Onamae. If it is already...

  Can I cancel my domain renewal?

Cancelation after the renewal is completed is not possible   The domain handled by Z.com is...

  What happens if I forget to renew my domain?

If the domain expires, you will not be able to view the website or use your emails. If you wish...

 Can I cancel and refund my domain registration?

Unfortunately, all domains purchased or renewed that are active are not exchangeable or...

 Can I connect my domain to web hosting services from other providers?

Yes, you may use our domains with other web hosting providers. Kindly reach out to your web...

 Can I replace my domain registration information with fictitious information?

Do not use false information in your WHOIS records, as per ICANN regulations. Your domain may be...

 Error saving changes to domain DNS Records.

Ensure that your Hostname, Record Type, and Values are entered correctly and not left blank....

 How do I edit my nameservers?

You may edit your nameservers via your Z.com account>>Domains>>Setting Icon on your...

 How do I link my domain to third party applications such as Shopify or Blogger?

or most third party applications, you will have to edit your DNS record to the required records...

 How do I point my domain to other web hosting services?

You may point your domain to other hosting services either via A records in DNS or via...

 How do I renew my Domain?

You may renew your domain by logging in to your Z.com account>>Domains>>Arrow Icon...

 How long does nameserver propagation take?

Usually, it takes less than 72hours after making the changes for the nameservers to be reflected....

 How much is domain renewal?

Domain renewal would depend on your domain TLD. To check for the exact cost of your renewal, you...

 How to create an Addon Domain on my server?

To create/ Add a New domain in cPanel, perform the following steps: Login to your cPanel...

 How to create one subdomain on my server?

To create/ Add a Sub-domain in cPanel, perform the following steps: Login to your cPanel...

 How to point my new Z.com domain to my old Z.com Hosting?

Kindly change your nameservers to the following nameservers: ns-a1.cloud.z.com ns-a2.cloud.z.com...

 How to turn off transfer lock on my domain?

You may turn off the transfer lock via your Z.com account>>Domains>>Setting Icon on...

 How to update Domain WHOIS/Contact Information

You may update your WHOIS information via your Z.com account>>Domains>> Setting Icon...

 How to verify domain ownership for Google?

Get the needed CNAME or TXT DNS record from Google. Then, enter the entries to your DNS provider...

 How to verify my Email Address for domain registration?

An email may be sent to your registrant email by our registrar, Onamae. Kindly click on the link...

 I don’t use my domain anymore. Can I delete my domain?

Unfortunately, domains cannot be deleted until it expires. You may leave the domain as it is...

 If my web hosting is cancelled or deleted, will the domain be cancelled as well?

Canceling the server does not cancel the Domain Name. However, if the Domain Name is being used...

 My domain is marked as pending registration.

Check your invoice and domain to see if it has been paid for. Certain domains may need manual...

 My nameservers were not changed successfully.

Kindly ensure you have a minimum of two nameserver entries. If your domain nameserver has been...

 Pointing my domain to other hosting vs transferring my domain to other hosting

Pointing your domain means to keep the domain on your current provider while using your domain...

 When can I renew the domain?

It is possible to do it at any time by the renewal deadline we set. You will receive the invoice...

 Where do I edit my domain DNS?

You may edit domain DNS via your Z.com account>>Domains>>Setting Icon on your desired...

 Where do I get my Auth code/ EPP code for my domain?

The EPP code (Auth code) can be found in Z.com account>>Domains>>Setting Icon on your...